Experiment #6
"The Dark Side of Privacy Agents"

Goal: Evaluate agents who represent consumers in exercising data privacy rights on their behalf.

Questions: 
1) Does the agent provide the services they claim to provide?
2) How do the agents' consumers rate their agent's performance?
3) How do the companies rate the agent's performance based on requests submitted on behalf of consumers?
4) How do the agents explain their claims compared to performance ratings?

Metrics: 
1)  a. RequestCount by RequestType
    b. Vendor's ResponseTime (Notify Date - Response Date)
    c. ResponseCount by ResponseType (No Response, ACK, No Match, Fulfilled, Confirm, Verify, Webform, Refused, No Account, Blocked, Closed, FAQ, Resolved, Self-Service, Undeliverable)
2)  Number of Interchanges per request
3)  ID Verification Attempted (True, False)
3)  ResponseCount by Researcher's ResponseType (No comment, Negative, Positive)
4)  Questionnaire Responses
5)  Webinar Q&A